TRANPARENCY / A CORE VALUE AT GELINAS DENTAL STUDIO


The unfortunate reality of the dental industry is that there’s not a lot of trust. People tend to associate going to the dentist as a costly, often unpleasant inconvenience – but it really doesn’t have to be. Going to the dentist on a routine basis is one of the most important things you can do for your present and future health. To encourage said behaviour, it’s important you feel confident in your relationship with your dentist – and that’s where we come in, with a core value of transparency.

We place a strong focus on preparing each and every client so that they have a positive, enjoyable experience with us. This starts with collecting your information – the more the better. We ask for your your insurance information so we can make sure we are prepared prior to your appointment. We also ask for a signed release of your dental x-rays so that we can obtain all pertinent documents, records and x-rays before your first visit. We understand collecting that information may seem like a bit of grunt work, but it’s essential to ensuring you have a positive experience with us.

We start each new client with an introductory 2 hour new patient exam – this gives us time to get to know your medical history, take all x-ray images and compile a treatment plan that is appropriate for your specific needs. Don’t forget, this is the first time we are meeting you so it takes time for us to develop a relationship with you and to get to know your habits. Once your initial exam is complete, you’ll see Tanya our resident Hygienist for a gum assessment and cleaning!

It’s important to note that the length and frequency for your teeth cleaning has to do with what we discover during your gum assessment. It’s not uncommon to need to increase the frequency of cleanings for new patients, depending on how much build up you have and how inflammed your gums are. Our goal is to set you up for success for years to come, and the earlier we tend to any issues, the better. Think about it – if you haven’t had a dental cleaning in 3 or 4 years – do you think you would be able to get a proper cleaning in just one hour?

Now you may say – I thoroughly brush my teeth twice a day, maybe even three times – do I really need to get a cleaning more than once a year? The answer is YES. When you sit down for a cleaning, Tanya tends to the most important regions where your toothbrush doesn’t reach. It is those areas that ultimately end up causing the most destruction to the periodontal health and supporting structures. In other words, having a bright white smile doesn’t equate to good dental health!

When it comes to your treatment, we always recommend asking as many questions as possible – this helps hold your dentist accountable and ensures you will get the procedures you need. Unfortunately, far too many patients go through experiences with their dentist that cost them an arm and a leg and aren’t necessary – we place a high value on transparency and only recommend treatments specific to your circumstance. As a rule, when a dentist is explaining your recommended treatment, you should feel you have adequate information, and it should make sense to you.

You might be wondering – how does my dentist decide upon the fees of my various procedures? The Ontario Dental Association publishes The ODA Suggested Fee Guide for General Practitioners. This Guide is based on the provision of dental services which are performed under normal conditions, and it’s intended to serve only as a reference for the general practitioner to enable development of a structure of fees which is fair and reasonable to the patient and practitioner. The Guide is not obligatory, and each practitioner is expected to determine independently the fees which will be charged for the services performed.

And a word of caution – never let your insurance company dictate what type of treatment you should receive, or the value you should place on your oral health. Insurance is meant to be a tool to aid you and offset costs of treatment. We work within the parameters of your insurance so you can maximize what you are eligible for. If there are services that need to be done that you aren’t covered for, we will always work out a payment plan that works for you.

Above all else, our goal is for you to obtain health. Obtaining that comes through education, transparency, understanding and trust, as well as the physical work that needs to be completed.

If you’re considering becoming a patient at Gelinas Dental Studio, we would love to chat and get to know you! Simply e-mail our lovely receptionist at info@gelinasdentalstudio.com or give us a call at 416-477-1624.